Refund and Return Policy: ALL SALES ARE FINAL. Refunds and returns are evaluated on a case by case basis due to the nature of our product. Every order is quality checked before shipping to ensure you receive the best products possible. If you are not satisfied with your purchase, please contact us. Provide your first and last name, order number, and reason for contact, refund, or return. Requests for a refund or return must be submitted within 30 days of receipt of your order. If you never received your order due to shipping issues and are seeking a refund, please refer to our shipping policy and contact us with the information requested above. A response will be sent to you in 24-48 hours after reviewing the information provided.
Cigars: Returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.
Merchandise and Accessories: Returns must be new and in the packaging.
Please note: Refunds or returns will be processed at the discretion of a manager or the owner. Depending on the circumstances of your order, returns and refunds may take 2-10 business days if processed.
We do not accept exchanges for online purchases. Products listed in our online store have detailed descriptions and images to inform the buyer before purchase. If you have additional questions about a product before purchasing, please contact us.
**For sanitary purposes we will not be accepting any returns or exchanges on products purchased online or curbside during the COVID-19 pandemic. We will not accept any products after they have left the store.