Frequently Asked Questions:

Ordering Cigars

Interested in placing an order and have questions? No worries, here’s a list of answers to our most frequently asked questions to guide you through the process and solve any hiccups along the way. You must be 21 years or older to purchase.

Didn't find the answer you were looking for? Feel free to get in touch with us! 

*Retailer pays all retail taxes and OTP taxes shipped within the State of Illinois. Customer is responsible for paying all retail taxes and OTP taxes for products shipped outside of the State of Illinois.

Ordering Online

What cognac cigars are available for purchase?/I don’t see the cigar I’m looking for?

All of our flavored and un-flavored cognac infused cigars are available online for order in a variety of sizes, they are as follows: Plain Cognac Cigars

  • Kong
  • Gorilla Finger
  • Little Finger
  • Double Ligero
Flavored Cognac Cigars
  • Black Cherry
  • Mint Julep
  • Chocolate Mint
  • Chocolate Mojito
  • Vanilla
  • Elevated (herbal)
  • Coconut Coffee
  • Raspberry Champagne
  • Blueberry
  • Peach Cobbler
  • Vodka Cranberry
  • Taffy Apple
  • Grape
  • Passion Fruit
  • Honey

Seasonal Flavors *These flavors are released at specific times throughout the year in limited quantities and sizes. View our Cognac Infused shop page to see what's available. You can also contact us and ask about our current seasonal cogna cigar!
  • Chocolate Cherry
  • Chcoclate Raspberry
  • Strawberry

What are the different sizes available?

Our unflavored cognac cigars come in two main sizes, which is the “Kong” and the “Gorilla Finger”. The Kong (7x60) is 7 inches with a 60 ring gauge, and the Gorilla Finger (5x65) is 5 inches with a 65 ring gauge. We also sometimes offer an additional size, the "Little Finger" (5x50) which is 5 inches with a 50 ring gauge. Try our newest addition to our unflavored cognac cigar lineup! Ralph's Double Ligero Cognac, a stronger and bolder blend of Dominican tobaccos with twice the amount of ligero for those who love a full-bodied smoke. Available in two sizes, a Gorilla Finger (5x65) and (8.5x60) which is 8.5 inches long with a 60 ring gauge. Our flavored cognac cigars come in a variety of sizes, both large and small, depending on the chosen flavor. Most of our flavored cigars are available in three main sizes; Gigante (6x60) which is 6 inches long with a 60 ring gauge, a Gorilla Finger (5x65) which is 5 inches long with a 65 ring gauge, and a Robusto (5x50) which is 5 inches long with a 50 ring gauge. If you do not see a size listed in the flavor you want, we either don’t carry it in that size, or we’re currently out of stock in that particular size. The Gigante and Gorilla Finger sizes sell for $10.98 plus tax, and the Robusto sells for $8.50 plus tax. Some flavors may be available in a Kong size, which is $11.98 plus tax.

How do I order?

Go to our “Shop” page, and click on the category you're interested in viewing; Cognac Infused Cigars, Regular Cigars Non-Infused, or Merch & Accessories. These can also be accessed on the "Shop" drop-down menu. Once you're on the shopping page desired, you can click on the cigar or product that you’re interested in buying. Once you’ve selected a cigar, you will see an image of the cigar, a description of the blend under “Product Info”, and a drop-down menu listing the sizes it’s available in. From the drop-down menu, select the size you’re interested in, and then enter the quantity you’d like to purchase. Our cigars are sold individually, so if you select 1 in the quantity then you will receive 1 cigar (in that chosen flavor and size). Once you’ve chosen your size and quantity, click on “Add to Cart”. From there you can choose to view your cart or keep shopping if you’d like to add other cigars to your order. Once you’ve finished your order, click on the “Cart” icon on the top right side of the screen, then select “View Cart”. Once there, you’ll see a review of your order listing the cigars, sizes, quantities, and subtotals of the items in your cart. Not sure about your order? No problem, you can still adjust sizes and quantities before your final checkout. If you need to communicate something to us regarding your order, there’s an “Add a Note” option on the order review page as well. If we run an online special with a Promo Code, you can also apply it here during checkout. When you’re done reviewing your order, you can select the yellow “Checkout with PayPal” button to complete your payment. Please check that the billing and shipping address is correct in your PayPal account. We are not responsible for replacing product sent to the wrong address

What if I don’t have a PayPal? Can I pay for my order with a credit card over the phone?

At this time, PayPal is the only form of online payment we accept. It’s free to sign up, and it makes online transactions easier and safer for both customers and vendors. Sign up for PayPal. We will not accept orders over the phone with a credit card to prevent under age sales and fraudulent payments.

Is there a minimum or maximum amount I can order? Can I order in bulk?

That’s the beauty of selling our cigars individually, you can build and customize your order however you’d like! Want to get one of each so you can sample them all? You can! Found your favorite one and want to order a boat load? You can do that too. The maximum amount you can order per cigar and size, is 25. As an example, this means you can order 25 Black Cherry Gigante, and 25 Black Cherry Gorilla Fingers if you wanted to. There is no minimum amount you can order, however, we do recommend that you order at least 4-5 cigars so it offsets the cost of shipping (I mean, who wants to pay more in shipping than in cigars anyway, right?).

My order is placed, now what?

Once your order is placed, it’s reviewed and packaged up by our staff. We bag your cigars by flavor so they don’t infuse each other, and then the bags are labeled. All orders are packed with packaging materials to ensure your cigars are not damaged during transit. Once your order is packaged and delivered to UPS, you will receive an email from us within 24-48 hours containing your tracking number so you can follow your package during transit. Please visit our Shipping Policy page for full information.

How long will it take for my package to get to me?

All of our packages are sent via UPS Ground Shipping, for a flat rate of $17 (Effective March 2020) with a signature upon delivery. To view estimated shipping times from Chicago to your location, check out the map pictured below. Please read our Shipping Policy before placing your order. *Shipping has been discounted to $12 for flat rate ground shipping during the COVID-19 stay at home order. Please allow an extra day on all shipping estimates, to provide us time to prepare your package. Most orders are sent out 24-48 hours after you’ve placed it, depending on the time you placed your order. Orders placed before 4pm are usually shipped out same day, any orders placed after 5pm will typically be shipped the following day. All orders placed on a Saturday, Sunday, or Monday will be shipped out Tuesday, due to local UPS and current store hours.​​​​​​​ *Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS's services, that are listed as guaranteed, or will refund your transportation charges. Guaranteed Service is not available in all areas and does not apply to shipments containing a package with an Additional Handling or Large Package surcharge. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at at the time of shipping. Certain commodities and high value shipments may require additional transit time for customs clearance.

Do you offer your cigars at wholesale? Do you distribute them to other shops?

No, we do not offer our cigars at wholesale pricing. And no, we currently do not distribute them to other shops. Our cognac infused cigars are exclusive to Ralph’s Cigars. However, we may open up for distribution down the road, so please send us an email with your name, the name of your store, and contact information so we can follow up with you in the future when wholesale is available.

I am unhappy with my purchase and would like a refund, return, or exchange.

Please read our Refund Policy and contact us.

I have more questions about ordering online/my order that weren't answered here.

Feel free to reach out to us, we're happy to help! *Our response time may be delayed due to high volume. Please be patient, we'll be in touch as soon as possible.

When will you get ________ back in stock?

Due to the pandemic, many factories have been closed. We are slowly getting more product in, but we cannot garuntee the arrivals. We will let customers know of restocked products via email and social media. We reccomend signing up for our mailing list if you'd like to receive updates on restocked products in-store and online. You can also follow us on Facebook and Instagram for daily updates on store information, new arrivals, and more.

Paypal isn't working.

First, make sure you have a strong internet connection when trying to order. A poor connection could cause difficulties or delays in the checkout process. Next, make sure your paypal information is completely up to date (correct billing address, updated card on file, etc.) Check with your bank and see if there was an issue processing the payment. Sometimes the money will be withdrawn by your bank and held for a number of days before fully processing. If you did not receive an email confirming your order, then it means we have not received the funds. If PayPal still isn't working, contact us.

Do I get a discount if I buy in bulk?

We do not offer any price discount on our Cognac Infused cigars in-store or online. For online customers, if you purchase 10 cigars of equal value, you will receive one free of equal value. Ex: 10 Cigars at $10.98, Receive 1 Free Cigar ($10.98 in value). 10 Cigars at $8.50, Receive 1 Free Cigar ($8.50 in value). If you qualify for a free one and would like to request a specific cigar/flavor, you can tell us in the "Notes" section at (the bottom left side of) Checkout. Otherwise, our staff will choose one for you based on the selection in your order.