Ralph's Cigars

Loyalty Program

All curbside pickup orders will earn loyalty points. When you call in your curbside order, a staff member will ask for your first and last name, as well as the phone number used for your loyalty account so you can earn points for your purchase. 

 

All points earned will not expire for a full year.

 

To prevent future cigar shortages, we will be allowing Loyalty Point redemption for ACCESSORIES and NON-COGNAC CIGARS only.

 

*If you cannot follow the curbside guidelines established and display rude or aggresive behavior towards our staff, you will lose your loyalty account. 

View your loyalty status or enroll in our loyalty program by clicking HERE.

Available Rewards
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In-Store Loyalty Program

How does the in-store Loyalty Program work?


  • Points are registered through your phone number, so please use the same phone number after every transaction to collect your available points.
  • Points will expire after 3 months. *During Covid-19, Points will not expire for a full year.
  • Customers can only redeem two free cigars per visit.
  • Every $1 you spend is worth 1 point.
Example: If you spend $50 then you will earn 50 points.
  • When it says you have “2 available rewards” that means you have two options to choose from. It does not mean you qualify for two free cigars. The reward options are based on how many points you’ve accumulated.
  • There are two rewards available at this time:
    • 97 points = 1 Free Robusto size Cognac cigar ("Buy 10, Get 1 Free")
      • Earned when you spend $97 with us.
    • 125 points = 1 Free Gorilla Finger OR 6x60 size Cognac cigar ("Buy 10, Get 1 Free")
      • Earned when you spend $125 with us.
  • If you do not smoke our cognac cigars, you are still eligible for a free reward.
    • 97 points = 1 free (non-cognac) cigar equivalent to $8.50 or less.
    • 125 points = 1 free (non-cognac) cigar equivalent to $10.98 or less.
      • *Not all brands or cigars will be eligible, such as Cohiba, Ashton, Avo, etc. Employees are subject to reject and change your choice of cigar if it does not qualify as a free reward.
Reminder: When you redeem a free reward the points will be subtracted from your total accumulated points. Example: You have 275 points and redeem a free cigar for 125 points. Your remaining balance will be 150 points.




Can I use my points on an online order?


As of right now you can not apply loyalty points to our online store. However, all online purchases of 10 cigars will receive a free cigar, just like the point system. The free cigar will be equal in price to the 10 purchased. Please note: For every 10 cigars you buy online, you will automatically receive 1 free of equal value. Thus, for every 10 you buy you are essentially redeeming the points earned from that purchase with the 1 free cigar included. We will only add loyalty points to your account if you purchase under 10 cigars, or for additional cigars after each 10 (if you order 15, you will earn points from the 5 out of the 15 cigars).




I have points expiring soon, will they still be available for redemption after the store re-opens?


Yes, all points that expire during the stay at home order (3/16/20 - 5/23/20) will be re-awarded to you once we open our storefront.




I am an in-store customer, will I receive reward points for purchases made online?


Yes, when the store front re-opens. Please present a receipt/proof of online purchase and we will add the reward points to your account. Please note: For every 10 cigars you buy online, you will automatically receive 1 free of equal value. Thus, for every 10 you buy you are essentially redeeming the points earned from that purchase with the 1 free cigar included. We will only add loyalty points to your account if you purchase under 10 cigars, or for additional cigars after each 10 (if you order 15, you will earn points from the 5 out of the 15 cigars).