Ralph's Cigars

FAQ

Frequently Asked Questions

Shipping Information

Once I place an order, how long will it take before it ships?


Orders placed before 4pm will be shipped out the same day, any orders placed after 5pm will be shipped the following day. All orders placed on a Saturday, Sunday, or Monday will be shipped out the following Tuesday, due staff hours and local UPS store hours.




How much is shipping? What shipping rates do you offer?


We offer Flat Rate Ground Shipping for $17 (Effective March 2020) through UPS, which includes insurance and requires an adult signature upon delivery to ensure your package is not lost or stolen. Due to tobacco laws we do not offer shipping without a required signature. When your package has been shipped, we will email you with a confirmation of your order and it’s associated tracking number so you can see the estimated time of arrival. Shipping confirmations and tracking numbers will be sent 24-36 hours after shipment. **Shipping has been discounted to $12 for flat rate ground shipping during the COVID-19 stay at home order.




Where do you ship to?


We ship to all states except Utah and North Dakota. We do not offer international shipping at this time. View UPS Ground Shipping Transit Times. *Please allow an extra day on all shipping estimates. *Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS's services, that are listed as guaranteed, or will refund your transportation charges. Guaranteed Service is not available in all areas and does not apply to shipments containing a package with an Additional Handling or Large Package surcharge. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at ups.com/ctc at the time of shipping. Certain commodities and high value shipments may require additional transit time for customs clearance.




My tracking number says “invalid number”, what does that mean?


If your tracking number is "invalid", please be patient and check for updated information again after an hour or two. Due to the high volume of packages, sometimes it takes a little while for their system to update the tracking information during the initial shipping process which is why it may read as "inavlid" at first. If it continues to read as invalid, please contact us so we can provide you with an updated tracking number. Please note, not all of our employees have access to customer shipping information. If an employee is unable to obtain the correct tracking number for you, a manager will follow up with you as soon as possible.




The address I provided for delivery is wrong or incomplete, am I able to change it after the package is in transit?


Yes. Please note, there is a disclaimer at the top of the shopping pages on our website that instructs you to double check your shipping information before submitting your order. You may need to update your shipping address on your Paypal account to ensure the correct address is sent to us. Whatever shipping address is listed on the order is the one we will write on your package. If your order was submitted and you notice that the shipping address is incorrect, please contact us via phone or email as soon as possible so we can correct it before it ships. If the address is incorrect and your package is already in transit, then please contact us so we can notify our UPS to change the shipping address. There will be a UPS service fee of $10 to reroute a package that is already in transit.




Can I request specific delivery instructions?


Before submitting your order, if you include a comment in the “Notes” section, such as “Have UPS place it between the screen door and the main door” or “Please do not ring the doorbell” - We can not confirm that these requests will be met. The UPS store is not able to communicate specific delivery instructions to drivers - UPS drivers will follow company protocol when attempting to deliver your package which may require them to ring your doorbell to see if you’re home, leaving an attempted delivery notice on your door, or holding a package until someone is able to sign for it. Drivers will not leave a package on your doorstep when a signature is required.




My package was damaged during transit.


Once packages are in the possession of UPS we have no control over how they are handled or delivered. All packages are sent with a “signature upon delivery”, meaning your package will have to be signed for to receive it. Your UPS delivery driver should not leave it outside under any circumstances. If damage occurs to your package during transit or delivery, we recommend that you file a complaint with UPS regarding the mishandling of your package. If your package is damaged during transit and you are requesting a refund or replacement, we will put a claim in at UPS. Please note that it may take 2-10 business days to process a claim, which means it could take up to 2-10 business days to receive a refund or replacement order. Please read our refund policy.




What if I’m not home at the time of delivery? What happens after UPS tries to deliver my package and I haven’t been home to sign for it?


If you are not home at the time of delivery: A notice should be left at your address stating that delivery has been attempted. *We do not have control over delivery drivers, if they do not leave a note on your door - please check your tracking number (sent to your email) to view the current status of your package. UPS will make a second delivery attempt, and if necessary, a third delivery attempt of the shipment. After three unsuccessful delivery attempts; your package will be delivered to a UPS Access Point and held there for you to pick up at your convenience. Packages will be held for no more than 5 business days. If you fail to pickup your package from a UPS Access Point, your package will be sent back to us. P lease check your tracking number to view the address of your UPS Access Point. *If you would like us to re-ship your order, you will have to wait for the package to be returned to us. Once it is in our possession, we will re-package your order with fresh cigars and resend it with a re-shipping fee.




My UPS Access Point Location no longer has my package. Can you resend my order?


If you failed to pickup your package within the allotted time and it’s sent back to us, there are two options available. We can refund you for the order, or we can re-ship your order with fresh cigars for a re-shipping fee of $12. *Package must be returned to us before we can process a refund or re-ship.




My tracking number says the package was signed for and delivered, but I did not sign for it, and have not received it. Now what?


If your tracking number indicates that your driver completed delivery and obtained a signature, but you have not received your package, then the package might have been signed for by a neighbor or another resident at your location. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. If you still cannot locate the package, you can submit a claim to UPS so they can begin an investigation. You may also contact us to initiate an investigation claim with UPS, but please understand that we are not liable for lost or stolen packages once they are in the possession of UPS. We require a signature upon delivery with insurance to guarantee that your package arrives to you safely. If a package is lost or stolen during transit, then the trace process investigation will reveal what caused the failed delivery. Once a claim has been made and an investigation has been issued, processing will take an average of 10 days. We are not responsible to refund your order or resend your cigars until after the investigation is completed and UPS has refunded us for the lost product.




I have more questions about shipping that weren't answered here.


If you have additional questions regarding UPS shipping, you can visit the UPS Help and Support Center Or feel free to reach out to us, we're happy to help! *Our response time may be delayed due to high volume. Please be patient, we'll be in touch as soon as possible.




Once my order is shipped, how long will it take for my package to get to me?


Always check your tracking number (in the shipping confirmation sent to your email) for the most up to date information regarding the estimated delivery of your package. For general transit times, please view the UPS Ground Shipping map. *Please allow an extra day on all shipping estimates UPS Ground Shipping Map *Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS's services, that are listed as guaranteed, or will refund your transportation charges. Guaranteed Service is not available in all areas and does not apply to shipments containing a package with an Additional Handling or Large Package surcharge. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at ups.com/ctc at the time of shipping. Certain commodities and high value shipments may require additional transit time for customs clearance.




How do I track a package?


Once your order is packaged and delivered to UPS by our staff, you will receive a shipping confirmation email from us within 24-48 hours containing your tracking number so you can follow your package during transit. You can click on the link provided in the email to see your tracking information. You can also visit: UPS Tracking Here is how your tracking information will be diaplayed. Under "Shipment Progress" you can click on "Detailed View" for more info.




I am unhappy with my purchase and would like a refund, return, or exchange.


Please read our Refund Policy and contact us.





Online Orders

What cognac cigars are available for purchase?/I don’t see the cigar I’m looking for?


All of our flavored and un-flavored cognac infused cigars are available online for order in a variety of sizes, they are as follows: Plain Cognac Cigars

  • Kong
  • Gorilla Finger
  • Little Finger
  • Double Ligero
Flavored Cognac Cigars
  • Black Cherry
  • Mint Julep
  • Chocolate Mint
  • Chocolate Mojito
  • Vanilla
  • Elevated (herbal)
  • Coconut Coffee
  • Raspberry Champagne
  • Blueberry
  • Peach Cobbler
  • Vodka Cranberry
  • Taffy Apple
  • Grape
  • Passion Fruit
  • Honey

Seasonal Flavors *These flavors are released at specific times throughout the year in limited quantities and sizes. View our Cognac Infused shop page to see what's available. You can also contact us and ask about our current seasonal cogna cigar!
  • Chocolate Cherry
  • Chcoclate Raspberry
  • Strawberry




What are the different sizes available?


Our unflavored cognac cigars come in two main sizes, which is the “Kong” and the “Gorilla Finger”. The Kong (7x60) is 7 inches with a 60 ring gauge, and the Gorilla Finger (5x65) is 5 inches with a 65 ring gauge. We also sometimes offer an additional size, the "Little Finger" (5x50) which is 5 inches with a 50 ring gauge. Try our newest addition to our unflavored cognac cigar lineup! Ralph's Double Ligero Cognac, a stronger and bolder blend of Dominican tobaccos with twice the amount of ligero for those who love a full-bodied smoke. Available in two sizes, a Gorilla Finger (5x65) and (8.5x60) which is 8.5 inches long with a 60 ring gauge. Our flavored cognac cigars come in a variety of sizes, both large and small, depending on the chosen flavor. Most of our flavored cigars are available in three main sizes; Gigante (6x60) which is 6 inches long with a 60 ring gauge, a Gorilla Finger (5x65) which is 5 inches long with a 65 ring gauge, and a Robusto (5x50) which is 5 inches long with a 50 ring gauge. If you do not see a size listed in the flavor you want, we either don’t carry it in that size, or we’re currently out of stock in that particular size. The Gigante and Gorilla Finger sizes sell for $10.98 plus tax, and the Robusto sells for $8.50 plus tax. Some flavors may be available in a Kong size, which is $11.98 plus tax.




How do I order?


*You must be 21 years or older to purchase. Go to our “Shop” page, and click on the category you're interested in viewing; Cognac Infused Cigars, Regular Cigars Non-Infused, or Merch & Accessories. These can also be accessed on the "Shop" drop-down menu. Once you're on the shopping page desired, you can click on the cigar or product that you’re interested in buying. Once you’ve selected a cigar, you will see an image of the cigar, a description of the blend under “Product Info”, and a drop-down menu listing the sizes it’s available in. From the drop-down menu, select the size you’re interested in, and then enter the quantity you’d like to purchase. Our cigars are sold individually, so if you select 1 in the quantity then you will receive 1 cigar (in that chosen flavor and size). Once you’ve chosen your size and quantity, click on “Add to Cart”. From there you can choose to view your cart or keep shopping if you’d like to add other cigars to your order. Once you’ve finished your order, click on the “Cart” icon on the top right side of the screen, then select “View Cart”. Once there, you’ll see a review of your order listing the cigars, sizes, quantities, and subtotals of the items in your cart. Not sure about your order? No problem, you can still adjust sizes and quantities before your final checkout. If you need to communicate something to us regarding your order, there’s an “Add a Note” option on the order review page as well. If we run an online special with a Promo Code, you can also apply it here during checkout. When you’re done reviewing your order, you can select the yellow “Checkout with PayPal” button to complete your payment. Please check that the billing and shipping address is correct in your PayPal account. We are not responsible for replacing product sent to the wrong address




What if I don’t have a PayPal? Can I pay for my order with a credit card over the phone?


At this time, PayPal is the only form of online payment we accept. It’s free to sign up, and it makes online transactions easier and safer for both customers and vendors. Sign up for PayPal. We will not accept orders over the phone with a credit card to prevent under age sales and fraudulent payments.




Is there a minimum or maximum amount I can order? Can I order in bulk?


That’s the beauty of selling our cigars individually, you can build and customize your order however you’d like! Want to get one of each so you can sample them all? You can! Found your favorite one and want to order a boat load? You can do that too. The maximum amount you can order per cigar and size, is 25. As an example, this means you can order 25 Black Cherry Gigante, and 25 Black Cherry Gorilla Fingers if you wanted to. There is no minimum amount you can order, however, we do recommend that you order at least 4-5 cigars so it offsets the cost of shipping (I mean, who wants to pay more in shipping than in cigars anyway, right?).




My order is placed, now what?


Once your order is placed, it’s reviewed and packaged up by our staff. We bag your cigars by flavor so they don’t infuse each other, and then the bags are labeled. All orders are packed with packaging materials to ensure your cigars are not damaged during transit. Once your order is packaged and delivered to UPS, you will receive an email from us within 24-48 hours containing your tracking number so you can follow your package during transit. Please view our Shipping Policy for full information.




How long will it take for my package to get to me?


All of our packages are sent via UPS Ground Shipping, for a flat rate of $17 (Effective March 2020) with a signature upon delivery. To view estimated shipping times from Chicago to your location, check out the map pictured below. Please read our Shipping Policy before placing your order. *Shipping has been discounted to $12 for flat rate ground shipping during the COVID-19 stay at home order. Please allow an extra day on all shipping estimates, to provide us time to prepare your package. Most orders are sent out 24-48 hours after you’ve placed it, depending on the time you placed your order. Orders placed before 4pm are usually shipped out same day, any orders placed after 5pm will typically be shipped the following day. All orders placed on a Saturday, Sunday, or Monday will be shipped out Tuesday, due to local UPS and current store hours. *Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS's services, that are listed as guaranteed, or will refund your transportation charges. Guaranteed Service is not available in all areas and does not apply to shipments containing a package with an Additional Handling or Large Package surcharge. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at ups.com/ctc at the time of shipping. Certain commodities and high value shipments may require additional transit time for customs clearance.




Do you offer your cigars at wholesale? Do you distribute them to other shops?


No, we do not offer our cigars at wholesale pricing. And no, we currently do not distribute them to other shops. Our cognac infused cigars are exclusive to Ralph’s Cigars.




I am unhappy with my purchase and would like a refund, return, or exchange.


Please read our Refund Policy and contact us.




I have more questions about ordering online/my order that weren't answered here.


Feel free to reach out to us, we're happy to help! *Our response time may be delayed due to high volume. Please be patient, we'll be in touch as soon as possible.




When will you get ________ back in stock?


Due to the pandemic, many factories have been closed. We are slowly getting more product in, but we cannot garuntee the arrivals. We will let customers know of restocked products via email and social media. We reccomend signing up for our mailing list if you'd like to receive updates on restocked products in-store and online. You can also follow us on Facebook and Instagram for daily updates on store information, new arrivals, and more.




Paypal isn't working.


First, make sure you have a strong internet connection when trying to order. A poor connection could cause difficulties or delays in the checkout process. Next, make sure your paypal information is completely up to date (correct billing address, updated card on file, etc.) Check with your bank and see if there was an issue processing the payment. Sometimes the money will be withdrawn by your bank and held for a number of days before fully processing. If you did not receive an email confirming your order, then it means we have not received the funds.




Do I get a discount if I buy in bulk?


We do not offer any price discount on our Cognac Infused cigars in-store or online. For online customers, if you purchase 10 cigars of equal value, you will receive one free of equal value. Ex: 10 Cigars at $10.98, Receive 1 Free Cigar ($10.98 in value). 10 Cigars at $8.50, Receive 1 Free Cigar ($8.50 in value). If you qualify for a free one and would like to request a specific cigar/flavor, you can tell us in the "Notes" section at (the bottom left side of) Checkout. Otherwise, our staff will choose one for you based on the selection in your order.





Covid-19: Curbside Service

What are your hours?


Monday: CLOSED Tuesday: 12pm - 6:30pm Wednesday: 12pm - 6:30pm Thursday: 12pm - 6:30pm Friday: 12pm - 6:30pm Saturday: 12pm - 6:30pm Sunday: CLOSED *We may temporarily update our hours on short notice for safety or health reasons. Please check our Facebook, Instagram, or Google listing for any unexpected changes to our store hours. **If there is another spike in COVID-19 cases we will cease curbside pickup until it is safe again.




Can I come inside the store and shop?


To prevent the spread of Covid-19, No customers will be allowed in the store. We are only offering two services at this time:

  • Order cigars on our website and have them shipped to you. *Orders placed online will be charged shipping, and cannot be picked up curbside.
  • Call in a curbside pickup order. Please read on, or visit our Curbside Pickup Information and Rules page before placing your order.




How do I place an order for curbside pickup?


To place an order for pickup please CALL 20-30 MINUTES BEFORE YOUR ARRIVAL.

If the phone is busy, please be patient and call again after a few minutes. To expedite the ordering process, you can view our cognac cigar menu to see flavors and sizes in stock and available for pickup before you call. *If a cigar is not listed, it is not available. **We will now be giving pick-up times for orders once they are placed; meaning DO NOT SHOW UP IF YOU HAVE NOT ALREADY PLACED YOUR ORDER.
  • We will not accept orders curbside, you must call ahead.
  • You may wait in the parking lot across the street while waiting for your order.
  • You are welcome to pull up your car once it is your pick up time.




What should I do when I arrive?


  • PLEASE STAY IN YOUR VEHICLE AND CALL US.
  • Do NOT wait on the sidewalk.​
  • We will send an employee out to your vehicle to collect your form of payment and ID.
  • Please wear a mask if you have one.​




What forms of payment are you accepting?


  • Card is preferred (we will not accept card information over the phone).
  • Cash is also accepted (No large bills, only twenties or smaller).
  • Please have ID available so we can verify your order upon pickup.
**WE ARE NOT ACCEPTING RETURNS OR EXCHANGES for sanitary purposes. We will read your order back to you over the phone to make sure it is correct before the checkout process.




I am unhappy with my purchase and would like a return or exchange.


We are not accepting returns or exchanges for sanitary purposes. We will read your order back to you over the phone to make sure it is correct before the checkout process.




What Cognac Infused cigars are available for curbside pickup?


Please visit our Curbside Cognac Cigar Menu to view flavors and sizes in stock and available for purchase curbside. If you don't see a cigar listed, it means it is currently out of stock. Please read our Curbside Pickup Information and Rules before placing your order. If you're looking for regular non-cognac cigars, you can ask a staff member when placing your phone order.




What about my Loyalty Points?


All curbside pickup orders will earn loyalty points. When you call in your curbside order, a staff member will ask for your first and last name, as well as the phone number used for your loyalty account so you can earn points for your purchase. All points earned will not expire for a full year. We are currently not allowing point redemption due to temporary low inventory - once we receive more inventory, we will resume loyalty point redemption. *If you cannot follow the curbside guidelines established and display rude or aggresive behavior towards our staff, you will lose your loyalty account.




When will you open the store? Are you going to open the patio?


We'll open when Lori let's us. Learn more about Chicago's Phase Three Re-Opening.




When will you get ________ back in stock?


Due to the pandemic, many factories have been closed. We are slowly getting more product in, but we cannot garuntee the arrivals. We will let customers know of restocked products via email and social media. We reccomend signing up for our mailing list if you'd like to receive updates on restocked products in-store and online. You can also follow us on Facebook and Instagram for daily updates on store information, new arrivals, and more.




I have additional questions about Curbside Pickup not asnwered here.


Feel free to reach out to us, we're happy to help! *Our response time may be delayed due to high volume. Please be patient, we'll be in touch as soon as possible.




What is Ralph's Cigars doing to help prevent the spread of Covid-19?


To reduce the spread of COVID-19 we have implemented a number of safety measures. Customers will not be allowed in store. Staff will be equipped with face masks, and will also be routinely disinfecting surfaces and equipment between customer interactions. We ask that all customers wear a mask if you have one. If you don’t have a vehicle and are on the sidewalk outside of the store, please stand on the red tape lines marked "6ft" to maintain social distancing guidelines.




The phone isn't working / Your voicemail is full / I can't get through


Both phones are working. We sometimes experience a high volume of calls, please be patient. Continue trying to call until you get through. Also call during store hours: Tuesday - Saturday, 12pm - 6:30pm. If you are not calling to place an order for pickup and are inquiring about another topic (i.e. asking about a package, product availability, etc.) we reccomend using the resources available on our site for more information or sending us a message if it's not time sensitive. We will be in touch as soon as possible. We appreciate your understanding and cooperation.





Products/Cognac Infused Cigars

Bad Cigar; my cigar is burning funny/unraveling/has a tight draw.


*We are not offering returns or exchanges at this time for sanitary purposes. Our cigars are a hand rolled product, which means they’re not always perfect. Here’s a few recommendations we offer if you encounter a problem with a cigar. Tight Draw: Our cigars tend to be well humidified which causes the tobacco to swell slightly. If a cigar has too much moisture, leave it out 30 minutes or more before smoking to allow the humidity to distribute eveningly. If you experience a tight draw; next time you visit, you can ask us to “drawpoke” your cigar. Drawpoking loosens the filler tobacco opening the center of the cigar slightly, providing an easier pull. Tunneling: Tunneling usually occurs because of overly slow smoking. When a smoker goes a long period of time without puffing on their smoke, the cherry cools, leaving only the core hot. The wrapper and binder stop burning while the filler tobacco keeps smoldering. Tunneling can occur more frequently with darker cigars due to extra oils in the tobacco. The best way to prevent tunneling is to puff on your cigar often to prevent the wrapper from getting too cool. If the tunnel has already formed, you will need to even up the burn by lighting the outside tobacco with your lighter or match. Coning: Coning is the exact opposite of tunneling, the wrapper burns quicker than the filler tobacco leaving a distinct cone shape once the ash drops. This burning issue is typically caused by smoking too fast. The frequent puffing causes the tightly packed filler to get overheated and burn away the surrounding wrapper and binder tobacco. Setting the cigar down and allowing it to cool for a couple of minutes usually fixes this issue, but you should make sure to smoke more slowly when you continue. Relax, and puff on it every 30 or 60 seconds. Canoeing/Uneven Burn: Canoeing refers to a divergence in the burn line of the cigar. This is one of the most common burn issues and is usually caused by an incorrect light. To avoid canoeing, make sure you light your cigar evenly, and keep the flame 2 inches from the foot of the cigar. The entire circumference of the foot of your cigar should be burning at an even rate before you’re finished lighting it up. Canoeing can usually be prevented by rotating your cigar as you smoke it, which will allow the ash to heat more evenly. You can fix the burn with a lighter by lighting the side that is burning more slowly. Remember, if you bite on the head of the cigar you’re impacting the airflow and it can cause your cigar to burn funny. Avoid crimping the end as much as you can. It’s best when every puff you take from your cigar draws airflow evenly from the shape. An equal distribution of the draw encourages the burn to remain even. Unraveling: First, make sure you are properly cutting your cigar. If you cut past the second cap, your cigar will unravel. Secondly, make sure you are properly storing your cigars; be gentle, and don’t over handle them causing the construction to weaken. Because our cigars are infused, they tend to be well humidified. If a cigar has too much moisture, let it sit out for at least 30 minutes before smoking to allow the humidity to distribute evenly. Your cigar will not unravel if you let it sit and adjust to the proper humidity level before lighting. If you experience an issue with a cigar, you are welcome to let us know. We will do our best to correct the issue. However, we cannot promise an exchange, return, or refund because of the nature of the product. We will only replace a cigar if you are able to bring the majority of the cigar in. If it is over half way smoked, we will not replace it. We recommend learning the proper ways to cut, light, and smoke a cigar to avoid issues with your smoking experience. *We are not offering returns or exchanges at this time for sanitary purposes.




What are those little spots that I sometimes see on cigar wrappers?


These are called sun spots and no one really knows what causes them. They are natural and do not affect the quality or taste of the cigar.




What’s the correct temperature and humidity to store my cigars?


The ideal conditions for cigar storage are 70% humidity and 70°F (21°C) temperature. This can vary by about 10 without hurting the cigar. Make sure your hydrometer is calibrated properly. You can also give your cigars a gentle squeeze to check and see if they're at the proper humidity for smoking. If your humidor needs a little boost, check out the Fujima Water Pillow. *Our cognac cigars tend to have a higher humidity level, we reccomend leaving it out 30 minutes before smoking to allow the humidity to distribute eveningly before lighting.




Do you offer It’s a Boy or It’s a Girl cigars?


We have cigar band stickers that say “It’s a Girl” and “It’s a Boy” that can be added on to any cigar you like!




How should I store my Cognac cigars?


We recommend leaving them in the plastic bags. If you have regular, non-flavored cigars in your humidor then our cognac cigars will infuse your regular cigars if taken out of the bags. You can leave them in their bags, but leave the bags open at the top a little bit - by doing this, humidity can still reach the cigars, but they will be less likely to infuse other cigars in your humidor. If you do not have a humidor, leave the cigars in the plastic ziplock bags (zipped close to maintain humidity until smoking) and store them in a neutral, dry place. Smoke within two weeks of purchase. We do not recommend storing them in the fridge, by a window, or by heating/cooling vents as this can cause the temperature and humidity of your cigars to fluctuate effecting how they’ll smoke.




How can I purchase your Cognac Infused cigars?


You can purchase our Cognac Infused cigars in our physical store, or you can purchase them on our website and have them shipped to you. For more information about ordering online, please see the FAQ "Online Orders" option, or click here.




How long will my Cognac cigars stay fresh?


We reccomend smoking them within two weeks of purchase.




Do your cigars contain nicotine?


Yes. Cigars are made completely out of tobacco leaves. Nicotine is an addictive substance and is naturally occuring in tobacco.




What cognac cigars are available for purchase?/I don’t see the cigar I’m looking for?


All of our flavored and un-flavored cognac infused cigars are available online for order in a variety of sizes, they are as follows: Plain Cognac Cigars

  • Kong
  • Gorilla Finger
  • Little Finger
  • Double Ligero
Flavored Cognac Cigars
  • Black Cherry
  • Mint Julep
  • Chocolate Mint
  • Chocolate Mojito
  • Vanilla
  • Elevated (herbal)
  • Coconut Coffee
  • Raspberry Champagne
  • Blueberry
  • Peach Cobbler
  • Vodka Cranberry
  • Taffy Apple
  • Grape
  • Passion Fruit
  • Honey

Seasonal Flavors *These flavors are released at specific times throughout the year in limited quantities and sizes. View our Cognac Infused shop page to see what's available. You can also contact us and ask about our current seasonal cogna cigar!
  • Chocolate Cherry
  • Chcoclate Raspberry
  • Strawberry




What are the different sizes available?


Our unflavored cognac cigars come in two main sizes, which is the “Kong” and the “Gorilla Finger”. The Kong (7x60) is 7 inches with a 60 ring gauge, and the Gorilla Finger (5x65) is 5 inches with a 65 ring gauge. We also sometimes offer an additional size, the "Little Finger" (5x50) which is 5 inches with a 50 ring gauge. Try our newest addition to our unflavored cognac cigar lineup! Ralph's Double Ligero Cognac, a stronger and bolder blend of Dominican tobaccos with twice the amount of ligero for those who love a full-bodied smoke. Available in two sizes, a Gorilla Finger (5x65) and (8.5x60) which is 8.5 inches long with a 60 ring gauge. Our flavored cognac cigars come in a variety of sizes, both large and small, depending on the chosen flavor. Most of our flavored cigars are available in three main sizes; Gigante (6x60) which is 6 inches long with a 60 ring gauge, a Gorilla Finger (5x65) which is 5 inches long with a 65 ring gauge, and a Robusto (5x50) which is 5 inches long with a 50 ring gauge. If you do not see a size listed in the flavor you want, we either don’t carry it in that size, or we’re currently out of stock in that particular size. The Gigante and Gorilla Finger sizes sell for $10.98 plus tax, and the Robusto sells for $8.50 plus tax. Some flavors may be available in a Kong size, which is $11.98 plus tax.




Do you offer your cigars at wholesale? Do you distribute them to other shops?


No, we do not offer our cigars at wholesale pricing. And no, we currently do not distribute them to other shops. Our cognac infused cigars are exclusive to Ralph’s Cigars.




I have more questions about your products that weren't answered here.


Feel free to reach out to us, we're happy to help! *Our response time may be delayed due to high volume. Please be patient, we'll be in touch as soon as possible.




Do I get a discount if I buy in bulk?


We do not offer any price discount on our Cognac Infused cigars in-store or online. For in-store and online customers, if you purchase 10 Cognac cigars of equal value, you will receive one free of equal value. Ex: 10 Cigars at $10.98, Receive 1 Free Cigar ($10.98 in value). 10 Cigars at $8.50, Receive 1 Free Cigar ($8.50 in value). If you qualify for a free one and would like to request a specific cigar/flavor, you can tell us in the "Notes" section at (the bottom left side of) Checkout. Otherwise, our staff will choose one for you based on the selection in your order.





Store Information/Services

What are your hours?


Our New Store Hours are: Monday: CLOSED Tuesday: 12pm - 6:30pm Wednesday: 12pm - 6:30pm Thursday: 12pm - 6:30pm Friday: 12pm - 6:30pm Saturday: 12pm - 6:30pm Sunday: CLOSED




Where are you located?


1154 W Taylor St. Chicago, IL 60607 Cross Street: Taylor and Racine Go to Google Maps




What services do you offer in store?


Come relax and enjoy a cigar in one of our lounges! We have chairs in the front of our store, as well as a side smoke room with additional seating. Watch the game on one of our TVs, read a magazine and catch up on the latest noteworthy cigars, or play a little chess while you smoke. Coffee and non-alcoholic beverages are also available. In the summertime, you can enjoy the beautiful Chicago weather on our back patio! We carry a wide variety of brands that are bound to suit your palate. We have the classics such as Romeo y Julieta, Arturo Fuente, and Montecristo, as well as a large selection of other brands - and of course, our Cognac Infused cigars. We also offer gift wrapping and lighter refill services!




How much seating do you have? Can I reserve a seat?


We have six chairs in the front of our store, and ten chairs in our side smoke room. Plus, additional chairs for extra seating if needed. We also have a patio in the summer months with seating for 10-12, plus standing room. We do not take reservations. Seating is first come, first serve.




What cigar brands do you carry?


We carry a wide selection of brands, from popular names like Drew Estate, Ashton, and Arturo Fuente. Plus, a variety of lessor know brands. If you're looking for a particular brand, feel free to message us or ask a staff member about our selection.




Do you refill lighters?


Yes, we refill lighters for free when you purchase a cigar.




Do you offer gift wrapping?


Yes, ask a staff member about gift wrapping options during your purchase.




Is there parking?


Yes. There is both free and paid street parking available on Taylor St. *During Curbside Pickup, if you have not already called in your order - we ask that you wait in the parking lot across the street while waiting for your order. You can pull up curbside when your order is ready 20 minutes after placing. Please view our full Curbside Information and Rules.




Do you sell gift cards?


Yes, we sell gift cards in store (not usable for online purchases). There is no minimum or maxium amount you can load on the gift card, and you can re-load them after use. Ask a staff member during your next visit!




Can I bring my own cigars and use your lounge?


We ask that you purchase and smoke a cigar from our store if you're going to use our lounge. No outside smokes, we appreciate your understanding.




Do you allow BYOB? Do you offer food or drinks?


We allow BYOB only on Fridays. Please keep your volume down and be respectful of other customers. If you cannot follows our rules or behave in a respectful way, you will be asked to leave. We have non-alcoholic beverages available for purchase and coffee (upon request).




Can I book a party or event at your lounge?


We do not host events or parties at our location. Seating is a first come, first serve basis.




I have more questions about your store that weren't answered here.


Feel free to reach out to us, we're happy to help! *Our response time may be delayed due to high volume. Please be patient, we'll be in touch as soon as possible.




Please view our Curbside Pickup Information and Rules for complete information about current services. *No customers are allowed in-store.


Curbside Pickup Information and Rules




Can I hire you for an event? Can you do cigar rolling at an event?


Yes! We do events, but we do not offer cigar rolling services. Interested in supplying cigars to your guests at your next event? Fill out our Event Request Form, we'll be in touch as soon as possible.