Frequently Asked Questions:
Never ordered with us before and have questions? No worries, here’s a list of answers to our most frequently asked questions to guide you through the process. If your question isn’t answered here, then feel free to give us a call at (312) 829-0672!
What cognac cigars are available for purchase?/I don’t see the cigar I’m looking for?
All of our flavored and un-flavored cognac infused cigars are available online for order in a variety of sizes, they are as follows:
Kong (Plain Cognac) Raspberry Champagne
Gorilla Finger (Plain Cognac) Vanilla Fudge
Black Cherry Honey
Mint Julep Blueberry
Chocolate Mint Peach Cobbler
Vanilla Vodka Cranberry
Elevated Taffy Apple
Coconut Coffee Grape
Passion Fruit Chocolate Mojito
What are the different sizes available?
Our unflavored cognac cigars come in two main sizes, which is the “Kong” and the “Gorilla Finger”. The Kong is 7 inches with a 60 ring gauge, and the Gorilla Finger is 5 inches with a 65 ring gauge.
Our flavored cognac cigars come in a variety of sizes, both large and small, depending on the chosen flavor. Most of our flavored cigars are available in three main sizes, A Gigante (also known as a Gordo) which is 6 inches long with a 60 ring gauge, a Gorilla Finger which is 5 inches long with a 65 ring gauge, and a Robusto which is 5 inches long with a 50 ring gauge. If you do not see a size listed in the flavor you want, we either don’t carry it in that size, or we’re currently out of stock in that particular size. The Gigante and Gorilla Finger sizes sell for $10.98 plus tax, and the Robusto sells for $8.50 plus tax. Some flavors may be available in a Kong size, which is $11.98 plus tax.
How do I go about ordering?
Go to our “Shop” page, and click on the cigar that you’re interested in buying. Once you’ve selected a cigar, you will see an image of the cigar, a description of the blend under “Product Info”, and a drop-down menu listing the sizes it’s available in. From the drop-down menu, select the size you’re interested in, and then enter the quantity you’d like to purchase. Our cigars are sold individually, so if you select 1 in the quantity then you will receive 1 cigar (in that chosen flavor and size).
Once you’ve chosen your size and quantity, click on “Add to Cart”. From there you can choose to view your cart or keep shopping if you’d like to add other cigars to your order. Once you’ve finished your order, click on the “Cart” icon on the top right side of the screen, then select “View Cart”. Once there, you’ll see a review of your order listing the cigars, sizes, quantities, and subtotals of the items in your cart. Not sure about your order? No problem, you can still adjust sizes and quantities before your final checkout. If you need to communicate something to us regarding your order, there’s an “Add a Note” option on the order review page as well.
When you’re done reviewing your order, you can select the yellow “Checkout with PayPal” button to complete your payment. Please check that the billing and shipping address is correct in your PayPal account. We are not responsible for replacing product sent to the wrong address
Is there a minimum or maximum amount I can order? Can I order in bulk?
That’s the beauty of selling our cigars individually, you can build and customize your order however you’d like! Want to get one of each so you can sample them all? You can! Found your favorite one and want to order a boat load? You can do that too.
The maximum amount you can order per cigar and size, is 25. As an example, this means you can order 25 Black Cherry Gigante, and 25 Black Cherry Gorilla Fingers if you wanted to. There is no minimum amount you can order, however, we do recommend that you order at least 4-5 cigars so it offsets the cost of shipping (I mean, who wants to pay more in shipping than in cigars anyway, right?).
What if I don’t have a PayPal? Can I pay for my order with a credit card over the phone?
At this time, PayPal is the only form of online payment we accept. It’s free to sign up, and it makes online transactions easier and safer for both customers and vendors. You can sign up for PayPal here,
We will not accept orders over the phone with a credit card, this is to protect ourselves and our customers from fraudulent payments.
My order is placed, now what?
Once your order is placed, it’s reviewed and packaged up by our staff. We bag your cigars by flavor so they don’t infuse each other, and then the bags are labeled. All orders are packaged with bubble wrap or air pillows to ensure your cigars are not damaged during transit. Once your order is packaged and delivered to UPS, you will receive an email from us within 24-48 hours containing your tracking number so you can follow your package during transit.
How long will it take for my package to get to me?
All of our packages are sent via UPS Ground Shipping, for a flat rate of $15 with a signature upon delivery. To view estimated shipping times from Chicago to your location, check out the map pictured below. If you would like Overnight shipping, that is also available for $120 with a signature upon delivery. Please read our Shipping Policy before placing your order.
Please allow an extra day on all shipping estimates, to provide us time to prepare your package. Most orders are sent out 24-48 hours after you’ve placed it, depending on the time you placed your order. Orders placed before 4pm are usually shipped out same day, any orders placed after 5pm will typically be shipped the following day. All orders placed on a Sunday will be shipped out the next day (Monday), due to UPS being closed on Sundays.
Do you offer your cigars at wholesale? Do you distribute them to other shops?
No, we do not offer our cigars at wholesale pricing. And no, we currently do not distribute them to other shops. Our cognac infused cigars are exclusive to Ralph’s Cigars (for now).
Estimated transit times from Chicago, IL (60607) to chosen customer location.