Covid-19 Business & Safety Updates

Curbside Pickup, New Store Hours:

  • Tuesday through Saturday, 12pm to 6:30pm. 

  • No customers will be allowed in-store. If there is another spike in COVID-19 cases we will cease curbside pickup until it is safe again.

**We are still accepting orders on our website and shipping them via UPS. If you place an order online it will be shipped. You cannot pick it up curbside. Curbside pickup is by phone order ONLY.

How to Place an Order for Curbside Pickup:

  • If the phone is busy, please be patient and call again after a few minutes. 

  • To expedite the ordering process, you can view our cognac cigar menu to see flavors and sizes in stock and available for pickup before you call. 

**We will now be giving pick-up times for orders once they are placed; meaning DO NOT SHOW UP IF YOU HAVE NOT ALREADY PLACED YOUR ORDER. You may wait in the parking lot across the street while waiting for your order. You are welcome to pull up your car once it is your pick up time.

When You Arrive:

  • PLEASE STAY IN YOUR VEHICLE AND CALL US. 

    • Do NOT wait on the sidewalk.

  • We will send an employee out to your vehicle to collect your form of payment and ID. 

  • Please wear a mask if you have one.

Payment:

  • Card is preferred (we will not accept card information over the phone).

  • Cash is also accepted (No large bills, only twenties or smaller). 

  • Please have ID available so we can verify your order upon pickup. 

**WE ARE NOT ACCEPTING RETURNS OR EXCHANGES for sanitary purposes. We will read your order back to you over the phone to make sure it is correct before the checkout process. 

Additional Details:

  • PLEASE FOLLOW THE ORDERING GUIDELINES ESTABLISHED. Our staff will not tolerate rude or aggressive behavior of any kind. If you harass our staff you will lose your rewards account.

  • To reduce the spread of COVID-19 we have implemented a number of safety measures. Staff will be equipped with face masks, and will also be routinely disinfecting surfaces and equipment between customer interactions.  

    • If you don’t have a vehicle and are on the sidewalk outside of the store, please stand on the red tape lines marked "6ft" to maintain social distancing guidelines.

  • All curbside pickup orders will still earn loyalty points. We are currently not allowing point redemption due to temporary low inventory - once we receive more inventory, we will resume loyalty point redemption. Loyalty points will not expire for a full year. 

  • We will not be opening our patio or allowing customers in-store during Chicago's COVID-19 Phase Three Re-Opening. For more information on Phase Three click here.

 

If you have any additional questions not answered here, you can message us on our contact page.