Covid-19 Business & Safety Updates
Ralph's Cigars Coronavirus May Update 5/20/20 - Now Offering Curbside Pickup!
Thank you to all of our customers for your continued business and support during these last couple of months! Ralph's Cigars will now be offering curbside pickup beginning Wednesday, May 20th - No customers will be allowed in-store. If there is another spike in COVID-19 cases we will cease curbside pickup until it is safe again. Our new store hours will be Tuesday through Saturday, 12pm to 6:30pm.
*We will be closed on Sundays and Mondays.
*We will be closed Memorial Day, Monday, May 25th.
To place an order for pickup please call either (312) 829-0672 or (312) 877-5755 during store hours. If the phone is busy, please be patient and call again after a few minutes. To expedite the ordering process, you can view our cognac cigar inventory online, to see the flavors and sizes in stock and available for pickup before you call. Please call 20-30 minutes before your arrival so we have time to fulfill your order. For payment, card is preferred but cash will also be accepted (we will not accept large bills, only twenties or smaller). Please have ID available so we can verify your order upon pickup.
When you arrive to pickup your order, please stay in your vehicle and call us. We will send an employee out to collect your form of payment and ID. For the health and safety of customers, staff, and our community please do not wait outside on the sidewalk. We ask that all customers maintain a physical distance of 6 feet from one another and wear a mask if you have one.
To reduce the spread of COVID-19 we have implemented a number of safety measures. Staff will be equipped with face masks and gloves, and will also be routinely disinfecting surfaces between customer interactions.
**If you are waiting on the sidewalk and call to place an order, your order will be placed at the bottom of the queue. Customers who call in advance and have arrived to pickup their order will be served before you.
We are still accepting orders and shipping them via UPS. If you place an order on our website, it will be shipped! You cannot pick it up curbside. Orders for curbside pickup will only be accepted over the phone during store hours.
If you have any additional questions not answered here, you can message us on our contact page.
Ralph's Cigars Coronavirus April Update 4/21/20
First off, thank you to everyone who has placed an online order with us! We really appreciate your continued business and support. We are regularly monitoring the COVID-19 situation and we hope you are all staying safe and healthy.
The storefront is currently still closed, but we will continue selling cigars online at www.ralphcigars.com with $12 shipping via UPS. However, we are looking towards the future and working with our team to implement a social distancing plan for curbside pick-up and in-store business once we are allowed to re-open. We will let all of our customers know when we open the store front, so stay tuned on our social media and email blasts. If you have not subscribed to our mailing list yet, you can do so at www.ralphcigars.com/mailing-list.
In the meantime, we will continue to add products to our website and offer online specials! If there is a product you normally purchase in store that is not available on our website, please let us know so we can accommodate you and add it! As a reminder, any online orders that purchase 10 cigars will receive a free cigar of equal value (just like in-store).
Our store phone is currently disabled, so we cannot be reached by phone.If you have any questions regarding orders, cigars, or the store in general— you can message us via our website, social media, email, or Google.
Thank you again for your continued business with us during these trying times, we are all in this together. We can’t wait for the stay-at-home order to end so we can see all of your smiling faces (from 6 ft away) when we re-open the store front!
Wishing you all good health,
*RALPH’S CIGARS WILL BE CLOSED STARTING 3/16/20*
YOU CAN STILL PURCHASE CIGARS ON OUR WEBSITE
Ralph’s Cigars is monitoring the COVID-19 outbreak and taking the health & safety of our staff and customers very seriously. We will be closing the store as of Monday, March 16th. We have made this decision due to the spike in Illinois cases of COVID-19 and recommendation made by Gov. J.B. Pritzker and Chicago Department of Health.
Our cognac infused cigars and regular cigars (LFD, Asylum, etc.) will still be available online and can be shipped to you pending on UPS availability. As our shipping requires a signature, it is a flat rate charge of $16.99. We are working with our team to try and help ease the burden of shipping and we thank you all for your patience during this time. When we return back to regular business, if you are an in store customer that orders online we will be happy to add your points to your account as long as we are presented a receipt.
We will continue to monitor the situation and follow health & safety recommendations from the CDC and Chicago Department of Public Health. Updates will be posted on our Facebook and Instagram.
What is most important to us is the health and safety of our community. We will inform customers as soon as we are open in-store again! We thank you all for your patience during this time and we wish good health to all of our friends and family that come to Ralph’s.
If you have questions, please send us a message on our Contact page.